Running a growing agency means balancing big-picture goals with the day-to-day details of client work and team operations. The Agency Owner and her team wanted to prepare for future growth by getting their systems in place, so onboarding and off-boarding clients wouldn’t feel overwhelming. The Shift We started by capturing every step of their customer journey, from new client inquiries to onboarding, to ongoing communication, to off-boarding. Together, we identified which SOP
Running a creative business isn’t just about your craft; it’s about managing clients, communication, and all the behind-the-scenes chaos. One of my hairstylist clients was completely overwhelmed. Her phone was blowing up with texts, she was juggling client inquiries, and admin work was draining all her energy. Sound familiar? The Shift Instead of staying stuck in overwhelm, we built simple systems designed for creatives that actually fit her life and business: Moved client da
